Returns
All items return must be pre-approved by TITANSHOP.AP2.TECH
Instruments must be unused and in their original package.
Original shipping fees are non-refundable. You should also pay a shipping charge for return.
Procedure:
- Notify us in writing by email to info@ap2.tech that you request a return authorization.
- We will email you Return Authorization Form – please complete it and email to us.
- When your request is approved, we will email you a confirmation and instructions for return.
Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
- Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us